I’m trying to create an email template with the Outlook integration. The purpose of the email would be to email a client when an inspection has been confirmed. The email would contain the inspection date and time of the inspection. I have been able to create a template email with and the automation sends out the email. However, the date and time is blank. I’m using a column that has both the date and time. If I pick a column that only has a date without the time, then the date will show up. It seems like I should be able to use the column with the date and time. One other issue is that even though my template has the client’s name on one line and then the body of the pargraph on separate lines, the email just merges all of the test in one long line.
Got it! Here’s how you can tackle both issues in your Monday.com Outlook integration email template:
1. Date & Time Column Showing Blank
Cause:Monday.com’s Outlook integration may have trouble rendering the combined Date & Time column directly in the email template.
Workaround:
Split the Date & Time into two separate columns:
One column for the date only (use a Date column type).
One column for the time only (use a Time column or a Text column with the time manually input).
Then, in your email template, insert both placeholders: one for the date column and one for the time column. This ensures both values show up.
Alternative: Use a formula column to combine date and time into a text string (like "2025-07-05 at 3:00 PM"), then use that formula column in your email template. Formula columns are usually interpreted as plain text, which should show correctly.
2. Email Text Merging Into One Long Line
Cause: The Outlook integration strips out line breaks from the template, causing all text to merge into one line.
Fix:
Try adding explicit HTML tags in your template for line breaks:
Use <br> tags where you want a new line.
For paragraphs, use <p> tags.
Example template snippet:
php-template
CopyEdit
Dear {Client Name},<br><br>
Your inspection has been confirmed.<br>
Date: {Inspection Date}<br>
Time: {Inspection Time}<br><br>
Thank you!
This forces Outlook to respect line breaks.
Let me know with a like if this helped, or if you want, I can help you write the exact formula column or format your email template with HTML tags! Just send me a message!
I’m trying to create an email template with the Outlook integration. The purpose of the email would be to email a client when an inspection has been confirmed. The email would contain the inspection date and time of the inspection. I have been able to create a template email with and the automation sends out the email. However, the date and time is blank. I’m using a column that has both the date and time. If I pick a column that only has a date without the time, then the date will show up. It seems like I should be able to use the column with the date and time. One other issue is that even though my template has the client’s name on one line and then the body of the pargraph on separate lines, the email just merges all of the test in one long line.
[/quote]Hi,
I’m having trouble with the Outlook email integration in monday. I created an email template that sends an automated notification when an inspection is confirmed. The email should include the inspection date and time from a single column that contains both, but the date and time field comes out blank in the email.
If I use a column with only the date (no time), the date shows correctly, so it seems like the integration might not support date+time fields properly. Has anyone found a workaround to include both date and time in the email?
Also, my email template has the client’s name on one line and the message body on separate lines, but the email merges all text into one long line when sent. Any advice on preserving line breaks in the Outlook email template would be appreciated!